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Reinstating a Returning Employee or Making an Additional Payment After a Final Pay

We may be able to reinstate the employees old profile. Here is what you need to know.

Updated: June 2026

Our Customer Success Team can reinstate an archived employee profile for you on the spot if:

  • The employee was a casual or a contractor
  • The employee's final pay did not contain a leave balance.

Please email the Customer Success Team with your reinstatement request.

Info - Blue Block (1)Please note: The reinstated profile must keep the employees original start date.

If the employee was a permanent or a fixed-term employee with a leave balance paid in their final pay, you will need to create a new profile for this employee.

Info - Blue Block (1)

 

Contact the Customer Success Team when an archived employee returns to your employment. Our team can check the employee profile and final pay and advise you on the best course of action.

If the profile can be reinstated, they will do this for you.

How can I make an additional payment to an employee AFTER their Final Pay?

There could be many reasons why you need to make an additional payment AFTER a final pay has been processed.

If you paid them Annual Leave of Accumulated Holiday Pay you will  need to create a new profile for a one off extra pay. 

Info - Blue Block (1)When making an additional payment after the final pay, you have to get a New Tax Code Declaration (IR330) from the employee. You need this even if the employee profile has been re-instated by the Customer Success Team.