--- title: Resetting Xero Integration - Xero 404 Troubleshooting Fix description: This article walks you through delinking and resetting Xero integration - Xero 404 error troubleshooting. This resets the Xero invoice template to default. --- [Skip to content](https://help.thankyoupayroll.co.nz/en/resetting-xero-integration-404-troubleshooting#main-content) English Show submenu for translations [More support](https://help.thankyoupayroll.co.nz/en/kb-tickets/new?hsLang=en) ![TYP\_Logo-09-1.png\]](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/TYP_Logo-09-1.png?height=40&name=TYP_Logo-09-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.thankyoupayroll.co.nz/en/kb-tickets/new) - [Visit our website www.thankyoupayroll.co.nz](https://www.thankyoupayroll.co.nz/) [Visit our website www.thankyoupayroll.co.nz](https://www.thankyoupayroll.co.nz/) Kia ora! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.thankyoupayroll.co.nz/en?hsLang=en) 2. [Account Settings](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en) 3. [Account Integration](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#account-integration) # Resetting Xero Integration - Xero 404 Troubleshooting Fix ## Follow these steps to reset your Xero integration.  Resetting your Xero integration will also reset the Xero invoice template to the default setting. *Updated: July 2026* The Xero 404 error can occur if: 1/  The initial Xero Integration with Thankyou Payroll was interrupted or not fully completed. 2/ There is a change at Xero impacting the integration, or 3/ A slow internet connection speed. ![Info - Blue Block (1)](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/KnowledgeBase/CalloutIcons/Info%20-%20Blue%20Block%20(1).png?width=52&height=52&name=Info%20-%20Blue%20Block%20(1).png)Reach out to our Customer Success Team if you are unsure about correcting this error. We are here to help and will walk you through the steps in this document. - There are two ways to disconnect : - [Disconnect from within Thankyou Payroll](https://help.thankyoupayroll.co.nz/en/resetting-xero-integration-404-troubleshooting#XeroReset_TYP) - [Disconnect from within Xero](https://help.thankyoupayroll.co.nz/en/resetting-xero-integration-404-troubleshooting#XeroReset_Xero) - After disconnecting [a new integration will need to be done.](https://help.thankyoupayroll.co.nz/en/resetting-xero-integration-404-troubleshooting#XeroReset_REintegrate).   --- ### Disconnect Xero integration from within Thankyou Payroll > ![XeroIntegration\_Disconnect](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/KnowledgeBase/screensteps/AccountSettings/XeroIntegration_Disconnect.png?width=670&height=489&name=XeroIntegration_Disconnect.png) > > 1. Click the '**Disconnect**' button at the bottom of the 'Xero Integration' Tab. > > To get here, go to '**Settings**' and select '**Xero Integration**' from the dropdown menu. --- ### Disconnect Thankyou Payroll from within Xero The 404 error can occur if Thankyou Payroll was only partly linked.  To check this, you will need to look under '**Connected Apps**' and disconnect Thankyou Payroll.  > Log in to your Xero account. Please note that this is an indication of where the settings are at the time of creating this article. As this is an external system, the layout and look of what you see might be different. > > ![Xero404\_Disconnect](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/KnowledgeBase/screensteps/AccountSettings/Xero404_Disconnect.png?width=670&height=607&name=Xero404_Disconnect.png) > > 1. Left-click on the arrow next to your account name to access the Account Settings dropdown menu in Xero. > 2. Select 'Settings' from the dropdown menu. > 3. In the Organisation Settings screen that opens up, find the 'Connected Apps' menu and select this. > 4. Look for Thankyou Payroll in the Connected Apps list: > 1. If you find Thankyou Payroll, press the 'Disconnect' button. > ![Xero404\_ConnectedApps](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/KnowledgeBase/screensteps/AccountSettings/Xero404_ConnectedApps.png?width=670&height=210&name=Xero404_ConnectedApps.png) > 2. If you do not find Thankyou Payroll listed, the original integration was not completed. Move on to set up your Xero Integration  again. --- ### Setting up Xero Integration again You have to reset the integration with Xero. [Follow this Help Guide to re-establish](https://help.thankyoupayroll.co.nz/en/how-to-integrate-with-xero?hsLang=en) to do this from start to finish. Note that during this process, you could be asked to log in to your Xero account. ---   - [Getting Started](https://help.thankyoupayroll.co.nz/en/getting-started?hsLang=en) - [Login Experience](https://help.thankyoupayroll.co.nz/en/login-experience?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/login-experience?hsLang=en#quick-answers) - [Account Settings](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#quick-answers) - [Business Account Settings](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#business-account-settings) - [User Profile Settings](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#user-profile-settings) - [Pay Support Settings](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#pay-support-settings) - [Account Integration](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#account-integration) - [Delink Account](https://help.thankyoupayroll.co.nz/en/account-settings?hsLang=en#delink-account) - [Employee Settings](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#quick-answers) - [Importing Employees](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#importing-employees) - [Tax Code Settings](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#tax-code-settings) - [Work Pattern](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#work-pattern) - [Student Loan](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#student-loan) - [KiwiSaver](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#kiwisaver) - [Child Support](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#child-support) - [Personal Bank Accounts and Payroll Giving](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#personal-bank-accounts-and-payroll-giving) - [Employee Payslips](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#employee-payslips) - [Custom Pay Types](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#custom-pay-types) - [Examples of Custom Pay Types](https://help.thankyoupayroll.co.nz/en/employee-settings?hsLang=en#examples-of-custom-pay-types) - [Processing Pays](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#quick-answers) - [Timesheets](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#timesheets) - [Special Pays](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#special-pays) - [Cashing Up Leave](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#cashing-up-leave) - [Enhancement Features](https://help.thankyoupayroll.co.nz/en/processing-pays?hsLang=en#enhancement-features) - [Everything Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#quick-answers) - [Annual Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#annual-leave) - [Public Holidays & Alternative Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#public-holidays-alternative-leave) - [Examples of Public Holiday Timesheeting](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#examples-of-public-holiday-timesheeting) - [Sick Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#sick-leave) - [Bereavement Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#bereavement-leave) - [Family Violence Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#family-violence-leave) - [Parental Leave](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#parental-leave) - [Leave Without Pay](https://help.thankyoupayroll.co.nz/en/everything-leave?hsLang=en#leave-without-pay) - [Final Pay](https://help.thankyoupayroll.co.nz/en/final-pay?hsLang=en#main-content) - [Employee Profile Archive](https://help.thankyoupayroll.co.nz/en/final-pay?hsLang=en#employee-profile-archive) - [Public Holidays](https://help.thankyoupayroll.co.nz/en/public-holidays?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/public-holidays?hsLang=en#quick-answers) - [Debts, Fines, Payments](https://help.thankyoupayroll.co.nz/en/debts-fines-payments?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/debts-fines-payments?hsLang=en#quick-answers) - [Reports](https://help.thankyoupayroll.co.nz/en/reports?hsLang=en) - [End of Financial Year](https://help.thankyoupayroll.co.nz/en/end-of-financial-year?hsLang=en#main-content) - [Quick Answers](https://help.thankyoupayroll.co.nz/en/end-of-financial-year?hsLang=en#quick-answers) - [Employee App](https://help.thankyoupayroll.co.nz/en/employee-app?hsLang=en) - [Contractors](https://help.thankyoupayroll.co.nz/en/contractors?hsLang=en) - [COVID-19](https://help.thankyoupayroll.co.nz/en/covid-19?hsLang=en) [![Chill listening crop-3](https://help.thankyoupayroll.co.nz/hs-fs/hubfs/TYP_Logo-09-2.png?width=129&height=24&name=TYP_Logo-09-2.png "Chill listening crop-3")](http://thankyoupayroll.co.nz) Help Centre Copyright © 2026, Thankyou Payroll